Friday, 24 August 2007
It is quite reasonable to suppose that everyone knows the importance of a document or a letter. Although the computer has supplanted the act of sending letters to loved ones by post, sending document and other customised solutions still remain life, breath, or spirit that can never be replaced by the computer. Document is so essential that postal across the world have special delivery system which means quick and secure delivery. In turn, they charge exorbitant prices for such services.
Leading among these postal services are DHL, UPS, and EMS. DHL derives its name from the first letters of the last names of the three company founders – Dalsey, Hillblom, Lynn. It was founded in 1969 just months after the world had marvelled at Neil Armstrong’s first steps on the moon. The Deutshe Post world and UNICEF have launched a global partnership under the motto "We deliver help." UPS was founded in 1907 as a messenger company in the United States of America. EMS was launched by China Courier Service Corporation in 1980. Its motto: Your Satisfaction, Our Pursuit.
I have decided to produce the above short information in order to show that the aim of postal services is people’s satisfaction. It is obvious that quick delivery and safety are paramount to the success of this business. It seems to me that customers’ trust must never wane in this regard otherwise a map of alternative would be sought. Across the world, people use the services of these quick delivery system because they distrust the normal Postal Service which is slow and unsafe in some circumstances.
Here in Hungary, I normally use EMS because it seems to be the least expensive out of the three. But I have been disappointed each time. In 2004 I sent a document to my fiancee then. I was given assurance the addressee would get the document in three days. We decided to allow one day extra for unforeseen circumstances, so on the fourth day the addressee went to Shomolu Post Office to collect the document. It was not there and nobody cared to trace the location of the document, which she needed the following day. EMS Hungary apologised and even ready to compensate us but only if its Nigerian counterpart would forward the details. Till today my people never forwarded the details.
If I had option, I would have stopped using EMS. But since DHL and UPS are twice as expensive, I am forced to stuck with its shortcomings. However, this time around I must find out where the problem lies. I must know which branch of the EMS is slow and unreliable: Nigeria or Hungary. Before I embarked on this investigation, my wife had already prejudged the issue. She knew who the culprit would eventually be and she didn’t hide her strong views.
So on August 15 I sent a document to Lagos, Nigeria from Budapest, Hungary. The forwarding fee costs 8840 HUF (47 US dollars), seven times normal postal charge. As usual, I was assured the addressee would receive the document in three days. I winked and asked, "What if it’s more than three days?"
"Then you must call our customer service".
To cut the long story short, the addressee did not receive the document in three days as promised. I was not furious for I knew it was impossible to deliver it in three days, after all, it was not the first time. But as mentioned earlier, I was determined to know why they always chew three days instead of eight or 9 days which is the usual delivery time to the addressee in Nigeria.
Meanwhile we had asked my mother-in-law to send a document from Nigeria by the same EMS. She was told the addressee would receive it in three days. Behold we received it in three days. We were as happy as we were surprised. EMS staff in Nigeria must be apt at their job than their Hungarian counterparts, I challenged my wife who had thought otherwise. See, EMS staff in Nigeria promised three days and it’s three days. I was really proud. I wanted to tell the world. But thank God I didn’t for I would have made an ass of myself.
This is the fact of the situation. The document we sent from Hungary on August 15 actually reached Shomolu Post Office, Lagos, Nigeria on August 18. Exactly three days as promised by EMS staff in Hungary. However, the EMS staff in Nigeria did not contact the addressee until August 23 – five days after. I was ashamed to know eventually that the problem does not lie with the Hungarian EMS but with the Nigerian EMS. How could I vouch for my people.
By Real Rap Talk
The horrifying sight which traumatized shoppers and office workers in the centre of
Maggy Delvaux-Mufu, a mother of three in her forties, alerted several national newspapers late on Tuesday morning last week that she would be burning herself alive on place des Martyrs at 12.45 am, before setting out accompanied by her husband to walk through the centre of town to her macabre rendezvous. The police were alerted and officers were deployed to the Rousegärtchen.
But the woman changed her plan when she came across a group of journalists gathered to cover an event organised by the ‘Mouvement écologique’ on Place d’Armes, opposite the Cercle municipal. She soaked herself in petrol before confronting the members of the press, announcing that she was about to sacrifice her life to protest against racism. Moments later, she struck a match, turning herself into a human torch in front of hundreds of people.
Delvaux-Mufu’s husband and passers-by jumped on the burning body, attempting to stifle the flames with coats and jackets. The scene made several people feel unwell and many witnesses who filled the square at lunchtime were traumatised by the woman’s shrieking screams of unimaginable pain. The flames were already extinguished when police, rescue services and the fire brigade arrived at the scene. One person is reported to have vomited after seeing the woman being transported into an ambulance. The events in Place d’Armes have also started a controversy regarding the authorities’ lack of psychological support for witnesses.
Delvaux-Mufu was taken to the Bon Secours hospital in
RTL television was the first to run a news flash about the incident on its website on Tuesday afternoon last week. 352 reported the bulletin in its news in brief section, shortly before going to print. Events preceding the incident only came to light later on in the week.
The 42-year-old Belgian citizen and her husband had been facing financial difficulties. They had recently indebted themselves by buying a Citroën garage in Oberwampach, before realising they were missing the documents that would allow them to set up a business. Delvaux-Mufu wrote a letter to Le Jeudi recounting her story of bureaucratic difficulties and economic despair. “I’m against all forms of violence, but day after day, my family and I have to endure moral violence, discrimination, insults and much more from Mr Juncker’s administration”, she said in the letter published last week.
Money problems had driven the woman to desperately plead her case at the Prime minister’s office early on the same day of the incident. Her threat to burn herself alive on Place des Martyrs after being turned away by the authorities caused government officials to contact the police. A city-wide search was organised, but nobody could foresee the woman would change her plans."